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Headway

Headway's cultural principles

We live and breathe our cultural principles to operate as a world-class team.

Unapologetically Headway

Sharing our cultural principles publicly is a demonstration of our commitment to transparency. Before you join our team, we believe that you should have a clear view of how we work together.
If these principles resonate with you, you may be a great fit.

IN CONTEXT

Explaining our
cultural principles

We have a generational mission: to build a new mental healthcare system that everyone can access. We envision an America where everyone who needs mental health care gets it. Our mission is ambitious, but not impossible. To realize it, we must perform and grow to the highest levels.


To fulfill our generational mission, we need a generational team: world-class talent, operating in unison at a world-class level. That’s our culture — the balance of every single action we take as a collective. Our cultural principles are the guiding light to get us there.


So far we’ve reached 1 million patients, but this is only the beginning. We must work as a team in order to achieve the massive growth and impact we know we’re capable of.


Here’s what our future looks like when we succeed:

Our cultural principles:
what they are, and how we live them

PRINCIPLE 1

Headway owner:
go where you are needed

Hear from

Zahrrah Ahmed, Care Partnerships

PRINCIPLE 2

Better, Faster, Fewer (BFF)

Hear from

Owen Flanagan, Revenue Operations & Strategy

PRINCIPLE 3

Strong Belief,
Weakly Held (SBWH)

Hear from

Emily Ryeom, Product

PRINCIPLE 4

Relationship-obsessed

Hear from

Julia O'Malley, Enablement

PRINCIPLE 5

Feedback uplifts every level (FUEL)

Hear from

Katie Infelice, Enablement

PRINCIPLE 6

Invisible 6th principle

This is a principle we live by, but never write down. Join us to find out what it’s about.

Our Olympic performance standard underlies it all

We are a team built to achieve an Olympic-level goal. Given the scope of our industry-reinventing mission, owning an Olympic mindset is crucial.

Headway is a team, not a family. After all, you don’t choose your family. What you do choose is your team, and that team chooses you.

You choose Headway...

We know we’re in constant competition to attract and retain your talent, and it’s up to us to offer the challenging and rewarding experience to keep you as long as possible. We want you to grow here.

Still, it’s likely your career won’t end with Headway and will continue to be fruitful after us. Rather than ignore this, we expect our managers to be honest partners in understanding what it is you really want out of your professional life — here and beyond.

...and Headway chooses you

We set high standards to meet our demanding mission. You’re on this team because we believe you have Olympic-level expertise in your craft.

At Headway, Olympic-level performance is a constant, and our managers play an active role in ensuring this. This means that if your manager would not vigorously try to keep you if you were to leave, then the expectation is that we will graciously part ways.

While more challenging, this means that all of us at Headway know where we stand, unlike companies where managers keep employees long after ‘giving up’ on them. Every day you’re here is because you’re truly valued.

We’re all in an environment to optimize our personal growth

On a higher-performing team, you get to learn from the best of the best. You get to be a part of collective wins — and with winning comes personal growth, reward, and fulfillment.

To perform at an Olympic level, Olympians take recovery seriously

Balance is key. Rest is essential. In order to show up for our team to deliver world-class work, we must always take care of ourselves.

Is Headway the team for you?

Let’s build a new mental health care system that everyone can access — together.
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