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Therapeutic strategies for working with veterans

Support veterans more effectively with counseling techniques that build trust, address trauma, and honor military culture and experience.

January 9, 2026

By Savanah Harvey, AMFT

6 min read

By Savanah Harvey, AMFT

Working with veterans is a dynamic experience, and one that’s often deeply rooted in trauma, loss, and loyalty. It requires balancing the client’s challenge of reintegrating into a society that may look unfathomably different than the one they left. 

Many veterans move through post-deployment life with a new, unfamiliar heaviness that they’ve never spoken about, frequently paired with a deep hesitation towards mental health systems. As therapists working with veterans, gaining specialized knowledge, recognizing military culture, and creating a strong therapeutic alliance is the foundation of a successful treatment plan rooted in safety, trust, and growth.

Understanding the unique mental health landscape for veterans

Within the mental health field, veterans are known to have remarkably higher rates of mental health conditions than other populations. Yet they are commonly the most resistant to seeking and receiving treatment. According to the National Center for PTSD, approximately 14% of male and 24% of female veterans receiving VA care were diagnosed with PTSD, many with dual diagnoses of depression, anxiety, or insomnia.

Substance abuse is also common in veterans, often serving as a coping mechanism to numb memories, fears, and challenges of reintegrating into society. Veterans often remain untreated because of common barriers making receiving treatment a challenge (Lewis et al., 2024). For example, military culture is known to frame help-seeking or emotional vulnerability as a threat to identity, capability, or even security clearance. The cultural stigma surrounding receiving treatment, paired with the difficulties navigating VA healthcare systems, distrust of civilian healthcare providers, and the limiting belief that “no one will understand” can make treating veterans challenging. When we approach veterans from a place of empathy, curiosity, and awareness of these systemic and cultural barriers, we become better prepared to meet them from a place of respect and care.

The impact of military culture on therapeutic relationships

Veterans are used to relationships being founded on values of teamwork, discipline, and resilience, all of which can be used to build a strong therapeutic alliance. Keep in mind that clear communication, structured expectations, and power dynamics are common for veterans, so open-ended, ambiguous questions may feel unsettling or even unsafe.

When veterans feel their therapist genuinely respects and understands military culture, a therapeutic alliance may be more attainable and quicker to forge. Taking the time to understand rank structures, deployment cycles, and unit cohesion helps build a trusting environment where curiosity is welcomed, prioritized, and safe while demonstrating cultural awareness and competence.

Common presenting issues beyond PTSD

While PTSD is a common diagnosis, it isn't the sole diagnosis among veterans. Many struggle with moral injury, or the challenging conflict between their actions and their personal ethics, values, and identity. This can show up as anger, shame, or helplessness. Others may struggle with identity shifts as they reintegrate after deployment, learning how to navigate their reality with a lack of structure, purpose, or community. On top of that, the weight of “survivor’s guilt" could be holding them down. Working with your clients to expand the narrative beyond PTSD allows you to deepen your work together and explore the fuller story.

Building trust with veteran clients

Many veterans enter therapy cautiously, as they are skeptical of mental health systems, are sensitive to insincerity, and are uncertain if a clinician will ever be able to “get it.” Building trust requires patience and consistency, and it comes from grounded presence, clear communication, and a genuine respect for their unique lived experience. As you build trust with veterans, consider focusing on the following strategies:

  1. Leading with transparency. Be clear, direct, and open about what therapy involves, why certain interventions or modalities are used, what your role is, and what it isn’t.
  2. Acknowledge military service without praising it. Authentic recognition is received better than scripted or polite praise.
  3. Use clear language. Be direct and avoid vague goals or expectations. 
  4. Do not assume, stay curious. Use intentional questioning rather than expecting to already know their experience.
  5. Match pace to client readiness. Every timeline is different. Some need to slowly approach the trauma while others are ready to process it immediately. 
  6. Set and maintain strong boundaries. Clearly define the therapist and client roles, as well as session structure and limits. This can include avoiding dual relationships, starting and ending sessions on time, and enforcing your late cancellation policy. Implementing consistent boundaries creates safety and predictability, which is essential for building a trusting environment. 

Remember that sometimes what isn’t said tells the biggest story. Stay attuned to the importance of silences, pauses, and shifts in tone throughout treatment.

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Evidence-based treatment approaches for veteran populations

Below are a few evidence-based treatment approaches to use. But it's important to remember success comes from adapting each approach to the client’s unique history, nervous system, and emotional tolerance. 

Cognitive processing therapy (CPT)

CPT helps to identify and challenge the “stuck points” or rigid beliefs that trauma can be rooted in. For example, a veteran may carry the burden of believing a negative outcome (such as the death of a fellow soldier and friend) was their fault, even when evidence proves otherwise. When adaptations are needed, use grounding techniques between processing or weave in values-based conversations when moments of moral injury surface.

Prolonged exposure (PE)

A strong therapeutic alliance and careful pacing is required for utilizing prolonged exposure, also known as PE. Known for being highly effective, PE is an evidence-based trauma treatment that helps clients gradually approach emotions, memories, and situations in a controlled and supported way. For many veterans, imaginal exposure, or repeatedly recounting trauma, may initially feel like losing control. Before beginning, it's important for the client and the therapist to agree on a strict time limit (ex: less than 10 minutes) before beginning their work together, providing the client with a sense of control from the overwhelming feeling of being “stuck” in a memory. Setting clear expectations, building strong coping skills, and managing exposure helps protect emotional safety.

Eye movement desensitization reprocessing (EMDR)

One of the most well-known treatment approaches for trauma reprocessing, EMDR uses bilateral stimulation to allow somatic memories to shift without requiring intensive recounting. EMDR is powerful for those who carry multiple traumas or struggle with verbal processing, and is adaptable. Slowing down sets of bilateral stimulations, taking time to build more resources, or pausing to ground and re-orient oneself during moments of activation are all accessible adaptations in EMDR.

While CPT, PE, and EMDR are commonly used, ACT, IFS, mindfulness, and behavioral activation can be used as additional approaches to support depression, identity, and reintegration challenges. Remembering that the work isn't about choosing one modality, but about offering the right method, at the right time, in a way that feels supportive to the veteran and their lived experience.

Trauma-informed care principles for veterans

When working with the lived experiences of military service, trauma-informed care becomes essential. As clinicians, it’s our job to use trauma-informed core principles to create a therapeutic environment that feels inviting, collaborative, and predictable, giving veterans a sense of control as they navigate their emotional experience. Some core principles include:

  • Safety: Establish a consistent session rhythm (same time, same day) and check in on triggers such as room setup and environmental noises.
  • Trustworthiness: Be committed to your word, even when it feels small. Remember that reliability builds credibility.
  • Choice: Make shared decisions in goal setting, pacing, and interventions a common practice to reignite a sense of agency and autonomy in your client. 
  • Collaboration: Using language like “Let’s do this together” builds partnership and reduces hierarchy in treatment.
  • Empowerment: Highlighting strengths acquired in the military, like discipline, resilience, and leadership, honors and incorporates the clients’ identity and experience into treatment. Rather than enforcing rules or expectations, saying “I want us to work at a pace that feels comfortable for you and keeps you fully in control,” communicates respect, autonomy, and safety.

Integrating family systems in veteran treatment

Military service doesn't only impact the veteran, but the entire family system. Partners, children, parents, and loved ones often hold their own versions of fear, adaptation, and relationships with grief. Reintegration can bring a mix of emotional experiences, feelings of disconnect, or a mentality of “We aren’t sure how to do life together anymore.” 

When clinically appropriate, inviting family members into treatment can help bring dynamics to the surface that the veteran may struggle to identify or express alone. Work toward building an environment where communication, boundary setting, and shared meaning-making becomes part of the family’s story.

Overcoming barriers to effective veteran care

Finding mental health care can be emotionally and logistically challenging, especially when stigma surrounding vulnerability is present or concerns about career growth come into play. Navigating benefits, finding a clinician, and the belief that “therapy won’t help” can all be barriers to treatment before the work truly begins.

Some strategies to help overcome barriers include:

  • Normalize hesitation from the start. You could say something like, “It makes sense that part of you is hesitant, you’ve been trained to push through tough situations on your own.”
  • Provide step-by-step support for navigating scheduling, insurance, referrals, or VA benefits to help reduce overwhelm.
  • Offer flexible scheduling as your schedule allows you to help accommodate work and life demands. Headway’s streamlined scheduling software can support you here. 
  • Use motivational interviewing to address doubts while strengthening engagement without pressure.
  • Celebrate small milestones, such as returning to session week after week.
  • Invite ongoing feedback to continue creating a collaborative therapeutic environment.

When we recognize both the internal and external obstacles veterans face, we can work to make therapy less intimidating and more accessible, enjoyable, and sustainable. 

Expand your practice with Headway

Working with veterans is an honor, but it requires us to hold complex emotions and situations with steadiness. When we move through trauma, identity, grief, pride, and the desire to feel like oneself again, therapy becomes a space for veterans to let go and rebuild trust in themselves and their relationships. Headway’s easy-to-use, integrated tools, like quick scheduling and billing help, lessen your administrative tasks so you can stay focused on what really matters: your clients.

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This content is for general informational and educational purposes only and does not constitute clinical, legal, financial, or professional advice. All decisions should be made at the discretion of the individual or organization, in consultation with qualified clinical, legal, or other appropriate professionals.

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