Starting a practice
Therapist reviews: Headway vs Alma
Whether you’re a seasoned provider or just starting your practice, our analysis provides transparency so you can make the decision that works best for you.
April 17, 2025
4 min read
Mental healthcare has never been more important. 1 in 4 Americans have a treatable mental health condition, but most don’t get care — which means it’s more essential than ever to make therapy accessible. Online platforms like Headway are one way to make it easier for people to get the mental health support they deserve, all while unburdening therapists of potentially stressful and time-consuming administrative work.
If you’re a mental healthcare provider considering joining an online platform, it can be difficult to read reviews and learn how to navigate your options. Keep reading to learn more about how online therapy platforms can help grow your therapy business, and what factors to consider in your decision-making process.
Can platforms like this actually benefit your therapy practice?
Whether you’re a brand new therapist or you’ve been in private practice for years, platforms like Headway can make it easier to grow your practice by providing referrals, supporting the insurance credentialing process, and billing for therapy sessions. Without the extra burden of administrative tasks, you can stay focused on supporting your clients.
Platforms like Headway can also help streamline the documentation process by providing electronic health record (EHR) features that make assessments, notes, treatment plans, and billing as simple as possible.
An EHR system can support your practice by providing benefits like:
Secure ways to communicate
A good EHR includes secure chat logs and email options, so you can send your clients intake materials, assessments, and educational materials to support therapy. You can also use an EHR to communicate with other mental health providers, such as your clients’ prescriber, or your clients’ primary care provider, to optimize the care you provide as a therapist.
Appointment reminders and scheduling tools
Electronic health records can also help streamline the scheduling and calendar management process. Some software allows clients to book or cancel appointments online through a client portal, providing email or text appointment reminders to prevent no-shows.
Insurance
Some EHRs, including Headway and Alma, guide therapists through the credentialing process or even handle it for them. Taking the insurance process off your plate allows you to expand your client base, without the extra headache of credentialing applications, paperwork, and follow-ups.
Client acquisition
Increased online visibility in directories and direct referrals from platforms like Headway can support you as you grow your therapy business, allowing you to expand your client base without investing unnecessary time and money on marketing.
Practice in-network with confidence
Simplify insurance and save time on your entire workflow — from compliance and billing to credentialing and admin.
Quick overview: Alma and Headway comparison
Pricing
Alma: $125/month or $1,140/year
Headway: No subscription fee
Insurance
Alma: Bills insurance and allows private pay
Headway: Bills insurance and allows private pay
Credentialing
Alma: Helps therapists get credentialed with insurance companies
Headway: Fully handles insurance credentialing for therapists
EHR features
Alma: Built-in EHR features with note-taking tools
Headway: Built-in EHR features with templates for compliance
Pay schedule
Alma: Pays therapists every two weeks
Headway: Pays therapists every two weeks
Resources
Alma: Member platform to share referrals, resources, and support
Headway: Up to 150 hours of free continuing education courses through Headway Academy
Referrals
Alma: Provided slowly over time
Headway: One-to-one marketing support and $90 Psychology Today stipend to support time spent on profile and caseload growth
So, which one’s better?
Choosing the best online therapy platform for you is a personal decision. Alma and Headway have similarities, so understanding some of the key differences can help you make a decision that’s best for you and your practice.
Best for private practice
Headway ensures timely payment, so you can grow your business without the stress of credentialing and billing. If your goal is to grow your business without a major financial investment, Headway may be a better option for you.
Best for therapists who take insurance
Headway has a dedicated team that negotiates for the best rates on your behalf, so you can focus on providing great care to your clients. Compared to other platforms, Headway also ensures a smoother transition when a client’s insurance changes to prevent disruptions in care. If you want to make therapy more accessible while also growing your business over time, Headway may be a better fit for you.
Best for private pay therapists
Both Alma and Headway allow you to offer private pay services where you can set your own rates. With Headway, private pay is available for clients that have insurance Headway is not in-network with. And as a Headway provider, you’ll receive private pay payments with the rest of your bi-weekly payouts.
In the end, it’s all about personal preference.
Some therapists will prefer one online therapy platform over another depending on their area of expertise, whether they want to bill insurance, and other personal factors. Ultimately, you should choose a tool you feel supports your business while allowing you to provide the best possible care to your clients.
Choose Headway as your next therapy platform
Headway is an easy and cost-effective option for teletherapy — especially if you want to grow your client base and increase your income without all the extra stress of insurance credentialing, billing for sessions, and chasing down payments. In addition to handling insurance and billing at no cost to providers, Headway offers EHR features to ensure ease of documentation and proper compliance, so you can stay focused on supporting your clients on their mental health journeys.
This content is for general informational and educational purposes only and does not constitute clinical, legal, financial, or professional advice. All decisions should be made at the discretion of the individual or organization, in consultation with qualified clinical, legal, or other appropriate professionals.
© 2025 Therapymatch, Inc. dba Headway. All rights reserved. No part of this publication may be reproduced without permission.
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