About Headway
How Headway simplifies documentation with insurance-compliant templates
Documentation doesn’t have to be stressful. Headway’s note templates are designed with insurance requirements in mind, so you can document confidently and be prepared if you’re ever audited.
October 3, 2025
6 min read
Documenting therapy sessions and tracking client progress is an essential part of any therapist’s job. If you work with insurance, then you know how time-consuming — and even stressful — the note-taking process can be. Along with ensuring each session aligns with your client’s diagnosis and treatment plan, you’re tasked with navigating unclear insurance requirements and the potential of denials and audits.
With the right templates, you don’t have to second-guess your progress notes. Read on to learn how Headway’s documentation tools can support your practice, allowing you to focus more on clients and less on administrative tasks.
Understanding what payers look for
Every insurance payer is different, but when it comes to note-taking, they tend to require many of the same important documentation components. Across the board, it’s vital to include details about therapy sessions, back up the medical necessity of your care, and reflect the golden thread of how your client’s treatment plan aligns with their diagnosis and needs.
Even the most experienced therapists may struggle to ensure all this information is included in each session’s documentation — which can in turn increase unease about potential audits and insurance denials.
Practice in-network with confidence
Simplify insurance and save time on your entire workflow — from compliance and billing to credentialing and admin.
How Headway’s templates help
Headway’s documentation templates are designed with insurance requirements in mind. Unlike many EHR systems, our templates are tailored to mental and behavioral health — not generic medical care. They ensure that all payer requirements are met, and are three times more likely to pass audits, so you can look forward to being paid on time if you use them. Plus, with Headway’s EHR, you can worry less about the EHR audit preparation process.
Making audits less intimidating
If you’ve ever faced an insurance audit, you know how stressful it can feel to track every detail. Headway’s templates are designed to make your documentation audit-ready from the start. What’s more, we automatically work with insurance teams on your behalf in the case of an audit. On an ongoing basis, we may also educate you on areas that’ll improve your notes and enable Headway to continue to demonstrate network quality to our insurance partners. Regardless, when you've used a Headway template, we’ll protect the payment you've already received, giving you peace of mind.
By guiding you to include everything payers require and providing a consistent structure for each note, you can feel confident your client records are thorough, compliant, and fully aligned with insurance standards. The result? Less stress about audits and more time and energy to focus on your clients.
Quick tip: Review your notes weekly to stay audit-prepared.
The other smart tools that save time
Headway’s documentation templates simplify and streamline the note-taking process, integrating an AI-assisted progress note tool that’s designed for HIPAA compliance and ensures protected health information (PHI) stays safe. While notes are automated, you stay in the driver’s seat — everything is editable, and nothing is ever shared with third parties.
Our integrated workflows also connect your session notes with billing and claims documents, so you don’t have to spend valuable time searching for and inputting client data — or keeping track of different insurance providers’ documentation requirements.
What providers have to say
Adding Headway’s documentation tools to your practice can reduce administrative stress — and maybe even make documentation enjoyable. "I used to dread taking notes at the end of the day, especially after eight hours of seeing clients,” says Katherine Snedaker, LCSW, a therapist in California. “Now, I feel like I have AI as a team player to get this done. I can't believe I'm saying this, but it actually makes my notes fun."
While it can be intimidating to adopt new tools and technology in your practice, therapists say Headway’s EHR is simple to implement and navigate: “I started using Headway’s AI and will never go back. I thought it would be frightening to find the time to learn something new, but it has made my notes so much easier in just one session,” says Carol Triola, LPC, a Texas-based therapist.
Submit documentation with confidence
Simplify your practice with Headway’s built-in documentation tools, including insurance-ready templates. From intake notes to progress reports, our EHR streamlines the paperwork so you can spend less time charting and more time supporting your clients. Clear and easy-to-use, Headway helps documentation work for you, not against you.
This content is for general informational and educational purposes only and does not constitute clinical, legal, financial, or professional advice. All decisions should be made at the discretion of the individual or organization, in consultation with qualified clinical, legal, or other appropriate professionals.
© 2025 Therapymatch, Inc. dba Headway. All rights reserved. No part of this publication may be reproduced without permission.
About Headway
Getting started with Headway in 30 days
If the journey of one thousand miles begins with a single step, then the journey to starting or streamlining your insurance practice begins with a single call.
10 therapists share their honest thoughts on Headway
Headway helps simplify insurance for more than 80,000 mental health care providers across the country.
Where Headway’s earnings come from (and where they go)
Our vast network of providers like you makes it possible to secure better rates for everyone — without charging to use our platform.